Return & Refund Policy

At Mobixca.com, customer satisfaction is our top priority. We offer a 7-day return policy to ensure a hassle-free shopping experience.

1. 7-Day Return Policy

• Customers can request a return within 7 days of delivery.
• The device must be in the same condition as received, with no physical damage.
• All original accessories, packaging, and invoice must be included.

2. Eligible Reasons for Return

Returns are accepted under the following conditions:

• Device received is defective or not working properly
• Wrong product delivered
• Product not as described

3. Non-Returnable Conditions

Returns will not be accepted in the following cases:

• Physical damage caused after delivery
• Water or liquid damage
• Minor scratches or cosmetic issues already present at purchase
• Devices tampered with, repaired, or modified by unauthorized persons

4. Refund Process

• Once the returned product is received and inspected, the refund will be processed.
• Refunds will be issued via the original payment method.
• Processing time may take 5–7 business days after approval.

5. Replacement Option

• Customers may choose a replacement instead of a refund, subject to stock availability.

6. Pickup & Charges

• Free pickup & return within 7 days
• After 7 days, standard pickup/drop charges may apply as per policy

7. Important Notes

• A valid proof of purchase is required for all return and refund requests.
• Customers are advised to backup their data before returning the device.
• Mobixca.com is not responsible for any data loss during return or inspection.